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Digital Friendly

Welcome aboard, and thanks for choosing United


jeff One of the things travelers tell us is that they want more personal control over their travel experience and more information that is timely to help them as they travel. Technology is key to delivering to you what you have told us you want, and this year we are offering you many new solutions to give you more control over your travel while staying informed, connected and entertained.

 Many of our customers are already enjoying the new preview version of our homepage and flight booking features for united.com. The sleek, modern and touch-friendly redesign encompasses everything from finding and filtering flight options to reserving and buying tickets. The new tools help you select the best flights and travel options to meet your needs. We built these features based on feedback from you, our customers, to improve the functionality you value most, making those tools clearer and easier to use. While some users will be automatically directed to the new site while we are in our preview period, we will soon launch the new united.com homepage and flight booking to all users. We will then be releasing additional functionality and new product offerings in phases over the remaining part of this year and into next year.

With technology increasingly shaping every part of your journey, the new united.com is the latest part of our initiative to improve all of our digital channels, including self-service kiosks, self-bag tagging, our award-winning mobile app and more. Our goal is to offer our customers a cohesive, familiar and user-friendly digital experience no matter where they are or what they are looking to accomplish.

Once on board our aircraft, we understand that you want to remain connected and have entertainment options. We currently offer Wi-Fi on 90 percent of our domestic mainline fleet, and we are more than two-thirds complete with Wi-Fi installations on our two-cabin regional jets. We already operate more international aircraft with Wi-Fi than any other U.S. airline. By the end of this year, we will offer Wi-Fi connectivity on all mainline and two-cabin regional aircraft (excluding aircraft soon to be retired and select 787-8 retrofits, which will be Wi-Fi-equipped by mid-2016), plus at least one of our entertainment options (DIRECTV, seatback on-demand entertainment or streaming video).

In addition to providing you with the technology you need, we are also investing in tools to help our employees deliver great service. For example, we have started issuing Apple iPhone 6 Plus devices to our flight attendants. While they will be used initially for in-flight retail transactions, flight attendants will later be able to report cabin issues in real time, allowing flight attendants and maintenance teams to be more efficient while helping keep our airline running on time. Additionally, we are developing a number of customer-focused tools for use by our flight attendants to help them better serve our customers.

Thanks again for choosing United. We appreciate your business and look forward to welcoming you back soon.





.Jeff Smisek
Chairman of the Board, President
and Chief Executive Officer,
United Airlines

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