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Upgrading Your Dining Experience

Welcome aboard, and thanks for choosing United

ceo_letter

jeff One of the good things about a healthy U.S. airline industry, and a healthy United, is that we can now invest in products that make your travel with us better, including new aircraft, new inflight entertainment options and modern, comfortable clubs and airport facilities. Among our many recent investments, we are greatly improving our food and beverage offerings both onboard and in United Clubs throughout our network.

This month, we debuted significantly upgraded food and beverage service for our customers in United Economy on many long-haul international flights. We now offer our Economy customers on those flights flavorful, complimentary meals of higher quality, and with more substantial portions, while adding free beer and wine and multicourse meal service. Each Economy customer on those flights also receives a free bottle of water, along with the opportunity to purchase half-bottle premium wines and premium snacks from our Choice Menu Snack Shop throughout the flight. We also recently started boarding Goose Island Beer Company’s award-winning Goose IPA on flights worldwide.

These food and beverage improvements are in addition to the significant upgrades we’ve made this year to our premium-cabin meals and snacks on flights within North America, and on our United Express regional-jet service for flights longer than 800 miles.

On the ground, we launched an all-new free food menu for United Clubs worldwide, with customers currently enjoying new fresh and healthy options at our clubs in Chicago, Houston, New York/Newark, Denver, San Francisco and Washington, D.C. We will expand this significant improvement to the free food at our United Clubs to all other locations worldwide later this year, including at our Los Angeles clubs by the end of this month.

We have also partnered with The Trotter Project to design flavorful new menu options, which we will introduce later this year and throughout the years to come. The Trotter Project is a nonprofit organization composed of alumni chefs of Charlie Trotter’s legendary Chicago restaurant and their culinary peers, who are dedicated to continuing Chef Trotter’s legacy through mentoring and internship programs for youth interested in the culinary arts. Through this partnership, we will work with chefs from the Trotter Project to design new menu offerings for United BusinessFirst customers on Premium Service (p.s.) flights and also for United Economy customers to purchase on most Western Hemisphere long-haul flights, and between Honolulu and Guam. We know you value a variety of chef-inspired meals made fresh daily using high-quality ingredients, and all of these upgrades will provide more opportunities for you to enjoy the types of food and beverages you prefer throughout your travel on United.

Our partnership with The Trotter Project is an excellent addition to the many investments we are making in our products and services throughout every stage of your journey. By pairing our United team of chefs with the award-winning chefs of The Trotter Project, we will continue to offer innovative dining options.

We have many more exciting things we will be offering you, and all of us at United are working hard to provide you with a flyer-friendly experience. Thanks again for choosing United. We appreciate your business and hope to see you on board again soon.

jeffsign    

.Jeff Smisek
Chairman of the Board, President
and Chief Executive Officer,
United Airlines

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