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Express Yourself

Author A. Averyl Re


In December, a United Express regional jet took to the skies outfitted with Wi-Fi, the first of more than 200 E170, E175 and CRJ700 jets slated to get Wi-Fi by mid-year. Customers in premium cabins may also notice the airline getting fresh with them this month—fresh food, that is, which replaces snack boxes on mealtime flights longer than 800 miles. Also, by the end of the year, customers will be able to enjoy watching inflight movies and TV shows on their personal devices.

What’s more, much of this is happening inside brand-new planes. United Express carriers are taking delivery of 125 Embraer E175 aircraft, which offer wider seats and aisles, larger overhead bins and power outlets in United First. We have also retrofitted Bombardier CRJ700 aircraft with new cabin interiors.

Senior Performance Manager Jameson Año says customers are also experiencing improvements on the ground, with a refurbished Terminal B for United Express at Houston’s George Bush Intercontinental Airport, as well as new jet bridges and modernized gate areas at Chicago O’Hare’s Terminal 2.

“With all these changes to make United and United Express service more consistent, the lines are blurring between the mainline and the regional jet service,” Año explains, noting that United’s goal is an improved experience notwithstanding airplane type. “There are a lot of good things we have set the stage for and a lot of good things that will come to fruition in 2015.”

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